Self-Serve Transaction Corrections

Network "Super" users can modify Earned and Paid amounts for individual transactions using Self-Serve Transaction Corrections

To enable Self-Serve Transaction Corrections on your platform, contact questions@invoca.com.

To Correct a Call Transaction,

1.) Select “Transactions”




2.)  Select the call transactions to correct.



3.) Click Bulk Actions, Apply Corrections.



All the selected call transactions appear, and the Corrected Values for Earned (pay in) and Paid (pay out) are set to $0.00.

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4.) Ensure both “Earned Corrected” and “Paid Corrected” reflect the updated values.

For example, in the transaction above, if I corrected my Earned Corrected amount to $18.00, the Paid Corrected amount will remain at $0.00, unless a new, updated value is entered.

Note: you can go upside down on a transaction correction by entering a payout that exceeds an earned amount. It may take up to 10 minutes for the correction to be applied and reflect in reporting.

On the Transaction Details report, The “Corrected At” column displays a date/timestamp of the last correction date:


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If the payin (Earned) and/or payout (Paid) amounts change from a dollar amount to $0.00, then the Payout Conditions and Payin Conditions columns in the Invoca transaction details report are updated to reflect that a correction occurred:

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On the other hand, if the payin (Earned) and/or payout (Paid) amounts change from $0.00 to a dollar amount, the Payout Conditions and/or Payin Conditions columns in the Invoca Transaction Details report are updated to be blank.


If the payin (Earned) and/or payout (Paid) amounts change from a dollar amount to a lesser dollar amount, then the Payout Conditions and Payin Conditions columns in the Invoca Transaction Details report remain blank.


Tips for correcting Margin Bundled call transaction,

For correcting calls that route through a Bundled Campaign, note that the calls will have more than one Transaction ID. In most cases, the Transaction ID from the destination campaign should be used. 

To correct a transaction on a Margin Bundle, submit corrections for the call at the child or destination campaign level.  

Tips for correcting a Fixed Price Bundled call transaction,

For correcting calls that route through a Bundled Campaign, note that the calls will have more than one Transaction ID. In most cases, the Transaction ID from the destination campaign should be used. 

To correct a transaction on a Fixed Price Bundle, best practice is to include correct the Fixed Price Bundle Transaction and the Advertiser Transaction.



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