Invoca Customer Success

Welcome to the Customer Success portal.

Knowledge Base

  1. Premium Features 

    1. Enhanced Caller Profiles
    2. Voice Signal - Getting Started
    3. Voice Signal - Evaluation and Reporting
    4. Signal Builder
    5. Custom Data
  2. Platform Administration and Overview 

    1. Invoca Platform Status
    2. Holidays Observed
    3. Invoca Billing or Account Inquiry
    4. Platform Organization and Account Types
    5. Enable or Disable Payouts on Platform
  3. FAQ and Glossary 

    1. Glossary
    2. Advertiser Also Known As
    3. Publisher Also Known As
    4. How do I add Promo Numbers to my Campaign?
    5. Can I Copy a Campaign?
  4. Third Party Integrations 

    1. Acquisio
    2. Adobe Analytics
    3. Adobe Audience Manager
    4. Adobe Media Optimizer
    5. Adometry
  5. Network Account 

    1. Dashboard
    2. Live Call Stats Tile
    3. Create New Advertiser
    4. Create Bundled Advertiser
    5. Create New Publisher
  6. Campaign Overview 

    1. Introduction to Campaigns
    2. Create a Publisher Promotion
    3. Create a Direct Promotion
    4. Campaign Status
    5. Conduct a Test Call
  7. Special Features 

    1. Webhook Overview
    2. Create Post-Call Webhook
    3. Create Pre-Transfer Webhook
    4. Submit Transaction Corrections
    5. Self-Serve Transaction Corrections
  8. Common Requests 

    1. Reclaim Promo Numbers
  9. Advertiser Overview 

    1. Getting Started - Advertiser
    2. Invite Publishers to a Campaign
    3. Add Campaign Creatives
  10. Best Practice 

    1. Conversion Reporting - Which One Should I Use?
  11. Network Management 

    1. Introduction to Syndicated Promotion Campaigns
    2. Create a Syndicated Promotion
    3. Introduction to Notifications
    4. Network Manage Advertiser
    5. Approve or Decline Advertiser on Network
  12. Publisher Management 

    1. Approve or Decline a Publisher on Network
    2. Approve Publisher to Campaign
    3. View or Enable Publisher Features
    4. View and Report Network Rankings
    5. Customize Call Treatment by Publisher
  13. Publisher Overview 

    1. Getting Started - Publisher
    2. Apply to a Campaign
    3. Request Creatives
  14. Reporting 

    1. Introduction to Reports
    2. Saving & Scheduling Reports
    3. Transaction Details Report Column Definitions
    4. Call Details Report Column Definitions
    5. End of Call Reason
  15. Technical Documentation 

    1. Web Integration
    2. Advertiser Web Integration
    3. Publisher Web Integration
    4. Introduction to APIs
    5. Manage API Credentials
  16. All articles 

    1. Glossary
    2. Introduction to Campaigns
    3. Invoca for HubSpot
    4. Scheduled Maintenance Complete
    5. Introduction to Syndicated Promotion Campaigns
    208 articles 

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